AOL is a well recognized brand name in America and also around the world for bringing dial up revolution to the masses and revolutionizing the PC era and paving the way for broadband to replace Dial up and show is the possibilities beyond minutes to just check email to storing large amounts of data online the birth of cloud computing. Whether you are calling with a phone from lifeline program or regular phone, it should not matter.
But when it comes to customer service, this pioneering company in personal computing can be found lacking. AOL still has about 5 million people still using their Dial up service. Trying to get AOL customer service live person is not easy. It’s as if the company considers servicing these 5 million customers a burden. However, any company should be excited that there are 5 million customers out there using their service and they should move mountains to try and keep them happy, especially given they there are better technologies out there that are more inviting.
AOL may have transformed from a dial up company to a content powerhouse that includes the Huffington Post and Techcrunch. However, even their email service that revolutionalized email with the phrase “you’ve got mail” still has millions of account holders even after better services like gmail and yahoo mail came along with bigger space and more sophisticated offering like video calls and integration like Google drive. AOL lifeline phone customer service needs to improve if they are to hold on to their legacy businesses like the Dial up and email services, which is not a bad side business that generates money when there are better options out there.